Where it excels and where it fails

The staff is exceptional! Lorena and her team made us feel welcome and ensured a seamless stay. The views from the rooms, especially at sunset, were simply stunning.

Check-in experienced a hiccup due to long wait times. it detracted a bit from our arrival. Breakfast pricing felt high. there are better local options.

perfectly situated for exploring parks and famous landmarks in chicago

During my stay, I loved how easy it was to walk to both the Chicago Theatre just a short stroll away and the breathtaking views of Cloud Gate, making my city exploration truly enjoyable. I also appreciated the friendly staff who were always ready to assist while adding to the overall pleasant experience. but the decor in the room was a little dated, which could use some refreshing.

fantastic hotel with breathtaking views and warm, attentive staff who truly care about your comfort

Lovely stay with amazing views!

Front desk staff showed blatant rudeness.

The location was prime, offering stunning views of the river and city, especially from the breakfast deck, which featured complimentary bread that was delightful. However, the room I initially booked with two beds was not available, leading to a frustrating cancellation process that resulted in losing my payment with no refund. Additionally, the on-site market had steep prices that didn't feel justified for the items offered.

We had a wonderful time in our spacious Premium Queen Room with two queen beds and a stunning city view. The quick room service for late-night snacks was a lovely surprise. The indoor swimming pool and the comfy leisure room made for relaxing evenings after our busy days. The only hiccup was the parking situation, which could be a bit tight, but it didn’t stop us from enjoying our stay! 😊

great stay but some areas need attention

The location offered a perfect balance, with less traffic but close to all attractions. The staff maintained a clean environment, making us feel welcomed throughout our stay.

Room cleaning could have been more thorough.

Awesome staff and views!

The staff were super friendly and helpful, especially at the sky bar where we chilled after the Cubs game. The location is great, just a quick walk to the river. Just wish they had cleaned the halls better. found some wrappers. Overall, solid spot if you're in town for a game!

The room was clean and had stunning views of the skyline. I really liked the early check-in option. Charging ports near the bed were a nice touch too. Only downside was the on-site market was pretty pricey, but at least it was there when you needed it.

The location is fantastic, making it easy to explore nearby attractions, and I loved the comfort of the Premium Queen Room with Two Queen Beds and Skyline View. Unfortunately, the shower pressure was disappointing, and I struggled to find any helpful tourist information at the hotel. All in all, it's a decent place if you're looking to explore the city but could use some improvements in service details.

we had an amazing 3-night stay at holiday inn, chicago dwtn, the mart, an ihg. the staff was superior! lorena, juan, and ignacio made us feel valued and welcomed. the room had breathtaking views of the city, especially at sunset. it's conveniently located near union station and the river walk.

would recommend

The staff here is incredibly attentive. I enjoyed the breathtaking views from my room. The location is perfect for visiting nearby attractions. Common areas are very clean and welcoming. I highly recommend this place for a comfortable stay. 🏙️

Comfortable Stay with Excellent Views!

Our stay was delightful! The Premium King Room offered breathtaking city views. The onsite restaurant served delicious meals, perfect for a quick bite after a day of exploring. I recommend asking for recommendations for the best local attractions at the front desk to maximize your experience.

Do recommend for a little getaway

Clean room, friendly staff, with a beautiful city view from the Premium King Room that made our stay memorable. The hotel is conveniently located just 400 meters from Merchandise Mart.

Can’t fault the property in any way.